Frequently Asked Questions
Still have questions? Reach out the Veterans Affairs Office.
How do I get a copy of my Certificate of Eligibility (COE)?
Please use and request to have it mailed to your address. You can also call the VA at 1-888-442-4551.
How do I get a DD-214 or NOBE (Notice of Basic Eligibility)Â (Ch. 1606 only)?
Please contact your Readiness NCO.
Do I have to turn in a VA Information Form every semester?
Yes. Please submit a form before every semester you would like to use your VA benefits. Once you register for classes, complete the . Once it is submitted it will be automatically sent to your adviser for course approval and then it will be sent to our office.
Do I need to notify the VA Office when I drop or add a class?
Yes. Please notify our office ASAP.
Does changing my credits affect my STA?
Yes, it is automatically calculated by the Cashier’s Office. You don’t need to do anything.
If I drop a class while using FTA on that class, do I have to pay money back?
Yes, contact . Note: Filter by your unit's zip code.
Can I transfer my benefits?
Some VA educational benefits may be transferred to a military member’s spouse or children if you are still actively serving. Please visit the web page for more information.
When will I get paid?
- Ch. 33 and Ch. 35 should be paid on the first day of the month, but may be paid slightly sooner.
- Ch. 1606 - About two weeks after you call.
- First time waiting to get paid, give it four to six weeks.
Still concerned?
- Best thing to do is to come into our office and verify you have turned in everything.
- If you are a Ch. 1606, verify your classes via the Interactive Voice Response (IVR) –1-877-823-2378 or use the .
