Customer Relations and Quality System
Department of Veterinary and Biological Sciences Quality Statement:
- The Animal Disease Research and Diagnostic Laboratory (ADRDL) is committed to providing sound scientific research and quality testing services that meet the client's expectations while complying with all related regulatory and/or AAVLD accreditation requirements.
- The management strongly endorses the implementation and maintenance of a Quality System that ensures the policies and procedures of the lab meet applicable laboratory standards, satisfy the client's need and provide a vehicle for quality improvement.
- It is the policy of the Department of Veterinary and Biomedical Sciences that all faculty, staff and students be sufficiently educated in the Quality System as it relates to their activities, so they can understand its policies and effectively contribute to its implementation.
Department of Veterinary and Biomedical Sciences Quality Manual
American Association of Veterinary Laboratory Diagnosticians Accreditation
Policies:
Client Confidentiality Policy
This document describes the ADRDL policy to protect client confidentiality and electronic storage and transmission of results.
Contract Review Policy
This policy describes the procedure followed at the ADRDL to review the submission contract.
Employee Integrity
The following policy describes work ethics and confidentiality expectations of the ADRDL employees. Compliance with these principles / guidelines is essential to serve our clients with honesty, confidentiality and quality diagnostic services.
Outsourcing Policy
This procedure provides instructions for selection of laboratories whenever outsourcing (subcontract or referral testing) is required.
Quality Assurance Personnel
