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Services for Students

We recommend all the students regularly do their Windows Updates. The Support Desk staff assists in configuring your Wireless Settings for campus access.

If you are experiencing viruses, blue screens, or any other obscure issues with your system, we suggest running a Windows Refresh on your system. A Windows Refresh will not affect any of your files, pictures, etc. on your computer as long as you choose the refresh option that keeps files and programs. Refresh takes just a few hours and will resolve most, if not all, of the issues you are experiencing. If you continue to experience issues, you can bring your device to the Support Desk and your charger, and we can check it in. We have a two-day turnaround (depending on the time of the year) for check-in systems. If you plan to bring your device to the Support Desk for repair, we ask you to please fill out our  form.

The Support Desk has limited hardware services available. You can bring your device to the desk, and we can attempt to diagnose the issue and let you know if we can do the repair here or refer you to a third-party location for service.

Note: If your hard drive becomes corrupt or unreadable, we will be unable to recover your files. It is always a good idea to have a backup of all your files.

The Support Desk staff can:

• Service computers for preventive and corrective maintenance.
• Diagnose hardware problems.
• Show students how to configure their computers for Windows Updates. 
• Help connect laptops to the wireless network.

The Support Desk staff are unable to provide technical support for the following:

• Personal student-owned printers. 
• Devices with liquids spilled on them or fraying/damaged power cords.
• Most hardware repairs and installations on student-owned computers. (Includes: ordering parts, motherboard maintenance and laptop screen repair. ITS can refer students to local computer shops for such repairs).

Services for Faculty and Staff

Due to liability reasons, the Support Desk provides minimal support for Faculty and Staff personal systems.

The Support Desk staff can:

• Show users how to configure their computers for Windows Updates.
• Help connect laptops to the wireless network.
• Help install Office

The Support Desk staff are unable to provide technical support for the following for faculty and staff:

• Diagnose hardware problems.
• Most hardware repairs and installations on student-owned computers. (Includes: ordering parts, motherboard maintenance and laptop screen repair. ITS can refer students to local computer shops for such repairs).
• Service computers for preventive and corrective maintenance.
• Software installation besides Office.
• Troubleshoot home wireless or printing issues.